Privacy Policy — woapartments

This Privacy Policy explains how WO Apartments GmbH ("woapartments", "we", "us") collects, uses and protects personal data when you use woapartments.com (the "Platform"). We are committed to handling your data lawfully, fairly and transparently in line with the EU General Data Protection Regulation (GDPR) and applicable Swiss data-protection law.

1. Data controller

The controller responsible for your personal data is:
WO Apartments GmbH, Schulwall 2C, 38300 Wolfenbüttel, Deutschland. Email: support@woapartments.com.

2. What data we collect

Account data — the nickname, email address and password you provide when registering.
Gameplay data — your virtual Coins balance and in-game activity, stored to run the service.
Technical data — device, browser type and approximate region, collected via cookies and server logs.
Communications — messages you send us through the contact form, chat or email.

We do not collect payment-card data, because woapartments involves no real-money transactions.

3. How we use your data

To create and maintain your account and virtual Coins balance.
To provide, secure and improve the Platform and its games.
To respond to your enquiries and provide customer support.
To send newsletters where you have opted in (you can unsubscribe at any time).
To meet legal obligations and prevent misuse or fraud.

4. Legal bases for processing

We process personal data on the basis of contract performance (providing the service you request), your consent (for example, newsletters and non-essential cookies), our legitimate interests (security and service improvement) and compliance with legal obligations.

5. Cookies

We use cookies and similar technologies as described in our Cookie Policy. Essential cookies are always active; other cookies are used only with your consent.

6. Data sharing

We do not sell your personal data. We share it only with trusted service providers (such as hosting and analytics providers) acting on our instructions, and with authorities where required by law. Any providers are bound by appropriate data-protection agreements.

7. International transfers

Where data is transferred outside the European Economic Area or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

8. Data retention

We keep account data for as long as your account is active and delete or anonymise it within a reasonable period after you close your account, unless a longer retention period is required by law.

9. Your rights

Subject to applicable law, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any right, contact support@woapartments.com. You may also lodge a complaint with your local supervisory authority.

10. Data security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. No online service can be completely secure, so we also encourage you to use a strong, unique password.

11. Children

woapartments is strictly for adults aged 18 or older. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version, and material changes will be communicated through the Platform.

13. Contact

For any privacy questions, contact WO Apartments GmbH, Schulwall 2C, 38300 Wolfenbüttel, Deutschland, or email support@woapartments.com.